Casino customer support
Online casinos employ support staff to help you enjoy the best possible gambling experience.
One of the most important aspects of an online casino is the quality of its support staff. These guys are the first port of call for players experiencing issues with pay-outs, software, or any other difficulties with a casino’s service.
Customer support admins are also responsible for answering players’ queries, alerting them to special bonuses, managing and closing accounts and ensuring that everyone is having a good time.
Most casinos will have a contact page on their website, containing contact details for support staff, as well as listing their working hours. The following are common channels for getting in touch with customer support:
After live chat, most casinos prefer that you get in touch via email and will endeavour to respond promptly. When emailing customer support, you may have to quote your account number in the subject line. For cash-outs, you can attach scans of appropriate documentation to emails – bank statements and passports are usually required.
During registration, you may be asked to provide a contact telephone number. Often, an account manager or support admin will get in touch shortly after you sign up, in order to answer any questions you might have, or after substantial cash-outs/losses/periods of inactivity. If you choose to contact customer support by phone, you will have to call during working hours.
Some casinos provide a postal address, a preferred means of communication for players with extensive queries/issues. Generally speaking, a postal correspondence will be considerably slower than email.
Some brands allow players to fax through scans of documents to verify cash-outs.
Making a complaint
There is no excuse for a shabby service. If you encounter a problem at a casino, be it slow cash-outs, refused payments, or game-ruining glitches, you are entitled to make a complaint.
More often than not, if you contact a casino’s support staff through any of the channels listed above, they will make every effort to resolve your issues. The vast majority of player complaints stem from misunderstandings (of rules, terms and conditions etc.) and can easily be brought to a positive conclusion.
When customer support lets you down
Unfortunately, there are times when customer support teams at online casinos become uncooperative. They may stop replying to your emails, confiscate funds or even close your account.
You don’t have to put up with this and there are independent bodies that can help you get the resolution you deserve.
We can help!
If you encounter any problems with the casinos featured on this website, please feel free to get in touch. We will do everything we can to help resolve your issue (please consult our about us page for details).
Other useful resources
If you have experienced an issue at a casino not featured on branchoutmovement.com, you may wish to visit the following websites:
Casinomesiter has been an advocate of fair play and transparency in online gambling since 1998. The website aims to provide players with honest, impartial information about online casinos, maintaining a list of honest ‘accredited casinos', in addition to a ‘blacklist’ of websites that are known to exploit customers.
Before you play at a new casino, you may wish to consult Casinomeister to ensure that your chosen website has a good reputation. Also, you can provide information about negative experiences on the Casinomeister forum, so that future players will know to avoid disreputable websites.
Best casinos for customer support
The casinos listed below have scored highly on RightCasino for their superb customer support. If you choose to play at any of these websites, you will feel well looked after.